Refund & Cancellation Policy
Last updated: May 19, 2026
Customer Cancellation
100% automatic refund
Expert Cancellation
100% refund + $10 credit
Expert Non-Delivery
100% refund + $10 credit
Platform Fees
Currently $0 (non-refundable)
Your Right to Cancel
Customers who cancel their booking will receive an automatic 100% refund of the service fee paid.
How It Works:
- Cancel anytime before the service is delivered
- Refund is processed automatically within 5-7 business days
- Refund goes to your original payment method or wallet (your choice)
- No questions asked, no hassle
Expert Cancellation Protection
If an expert cancels a confirmed booking, you receive a 100% refund PLUS a $10 platform credit as compensation for the inconvenience.
What You Receive:
Full Refund
100% of your payment returned
+ $10 Credit
Bonus credit for your next booking
Processing:
- Refund processed automatically within 24 hours
- $10 credit added instantly to your wallet
- Priority support if you need to rebook
Delivery Guarantee
Experts must deliver services within the agreed timeframe (typically 24–72 hours depending on service type). If the expert fails to deliver within this period, the system will issue an automatic 100% refund PLUS a $10 platform credit.
Delivery Timeframes:
Text Chat
24h
First response
Recorded Answer
48-72h
Full delivery
Video Call
On-time
Scheduled slot
Automatic Protection:
- System automatically monitors delivery deadlines
- Refund + credit issued automatically if deadline missed
- No action required from you
Platform Fees
Platform booking and processing fees are non-refundable.
Current Platform Fee
Per transaction
$0
Other Non-Refundable Items:
- Services that have been fully delivered and completed
- User no-shows for scheduled video consultations
- Promotional credits and referral bonuses (can only be used, not refunded)
Go to Dashboard
Access "My Bookings"
Select Booking
Choose the service
Click Cancel
Request refund
Get Refund
5-7 business days
Refund Options
For refund questions or assistance with cancellations:
Pro Tip: Include your booking ID and payment receipt to speed up processing.
Our Commitment to You
At Joinme Global, we believe in fair and transparent policies. Your satisfaction is our priority. If you're ever unhappy with your experience, our support team is here to help make it right.